Kumar: Every country has its own mindset, regulatory framework, working style and, in some cases, language and cultural nuances. The region is highly diverse and complex. As a result, strategies and campaigns must be carefully adapted to local expectations.
The region is expanding rapidly, particularly in North Africa. Major infrastructure investment, population growth and the increase in dental schools—especially in Egypt—underline its potential. Many graduates from Egyptian universities go on to practise across the Middle East and North Africa region and beyond. While political instability can present challenges in some markets, the diversity of the region also provides resilience. If one country slows down, others may continue to grow.
How is the shift towards consolidated practice models, including the growth of dental support organisations, influencing demand and your strategy?
Kumar: Private practices still dominate, but in markets such as Saudi Arabia and the UAE, the dental service organisation segment is growing rapidly. Large investors and business groups are acquiring smaller clinics, creating sizeable networks. This development presents both opportunities and challenges. Dental service organisations are highly professional and demand competitive pricing and comprehensive service. However, securing such partnerships can result in high-value, large-scale projects.
Institutional projects and tenders are also substantial in scale. It is not uncommon to see university clinics with several hundred chairs. This differentiates the region from many European markets and influences how we structure our approach.
Innovation and clinical education are core pillars of Dentsply Sirona. How do initiatives such as Skills on Wheels reflect your regional strategy?
Kumar: Innovation and clinical education are central to our commitment to the profession. Given the size and diversity of the region, it is not feasible to operate permanent academies everywhere. Skills on Wheels addresses this by bringing education directly to clinicians.
In the first quarter of this year, Dentsply Sirona will launch Skills on Wheels as part of the Dentsply Sirona Tour—an ambitious journey covering more than 10,000 km and stopping in 15 cities across Saudi Arabia, Bahrain, Qatar, Oman, Kuwait and the UAE. A fully equipped mobile unit will travel from city to city, offering hands-on training, product demonstrations and clinical education. By moving closer to clinicians and providing training at their doorstep, we respond to regional challenges while supporting better understanding of digital workflows and advanced technologies.
Levin: Agility is essential. While we follow a global strategy, we adapt it to regional needs. Skills on Wheels is a strong example of how we translate a global vision into a locally relevant initiative.
What role does online education play in Dentsply Sirona’s overall strategy?
Levin: Online education enables us to reach professionals efficiently. Compared with 20 or 25 years ago, clinicians no longer need to close their practices and travel extensively to access learning. Digital platforms—such as the Dentsply Sirona Academy campus—allow knowledge to be delivered anytime and anywhere. With trusted partners, this approach will become even more sophisticated.
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